As an affiliate there are a few things that make me a bit mad when dealing with affiliate networks and merchants.
Most of the time I have a good enough relationship with the major partners I’m working with, but sometimes merchants do things that have me pulling my links and moving on.
This morning I got a generic email from a network informing me that my commission had been changed from a merchant. I don’t have a problem when merchants have to lower commissions, I get that. It’s all in how they handle it.
With this merchant though I’m by no means their largest affiliate. I’ve done a little over $35,000 in sales with them since being a part of their affiliate program. While not a ton, I feel it’s large enough that they could have at least sent me a personalized email explaining the commission drop.
Instead I just get this generic email from the affiliate network:
Serious, after a few years of promoting the program they lower the commission from 15% to 2% with no explanation.
Needless to say those links are coming down.
Merchants, affiliates can understand if commissions have to be lowered. All we ask is an explanation and a personal contact for long term and bigger affiliates.